Shipping & Returns


Regular orders

There is a $15 minimum purchase requirement for shipped orders. For orders of $15-$50, the handling fee is $5 per line item, maximum of $10. For orders over $50, the handling fee is $5 per line item, maximum of $20. Captain Hydro is not responsible for damaged or lost shipments. All lost/damaged claims related to shipments must be handled directly with the carrier. Any special packaging situations may be subject to additional charges. All shipments will be shipped \"signature required\" by the carrier of our choice.



Special order items

We will gladly special order items from our vendors. Please note that SPO items can't be canceled once the order has been placed. Some special order items may have extended lead times. If a special order item is time sensitive please verify with us what the item's estimated time of arrival is prior to placing the order.



Hazardous Material Items

Certain items that are coded HAZ require special shipping and handling. Orders including hazardous materials will have a $15 surcharge.



Captain Hydro will offer returns on unopened items within 14 days of purchase. Credit will be issued after successful receipt of item. Captain Hydro will not incur any return shipping/handling costs. Certain items may require a 15% restocking fee. Captain Hydro will not offer returns/exchanges on opened items.

Warranty returns

Some of our vendors require items to be returned to them for warranty. For warranty exchange information please contact us or check our manufacturer info list.

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Tent Hangers, Box of 4
I use these hangers in all my tents. they are a ch...
3 of 5 Stars!
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